The beauty of Inova Health System is that we are an integral part of the communities we serve.
We not only have the opportunity to provide world-class care, but also the privilege to share in the lives of our patients and their families. In return, we aspire to:
- Exceed the expectations of our customers
- Own whatever concerns come our way
- Embrace our customers’ cultural differences and customize our services to their needs
- Treat our colleagues as valued customers
- Listen to customer feedback and take action
- Bring pride to the Inova name
Inova employees demonstrate our commitment to service excellence through:
- Positive attitude – We approach our work in an upbeat and supportive way.
- Professional appearance – We present ourselves, our facility and our environment in a welcoming way.
- Respect – We are considerate of everyone.
- Ethics – We do what is right.
- Assistance – We help others in any way that we can.
- Courtesy – We act and respond politely.