Culture

The beauty of Inova Health System is that we are an integral part of the communities we serve.

We not only have the opportunity to provide world-class care, but also the privilege to share in the lives of our patients and their families. In return, we aspire to:

  • Exceed the expectations of our customers
  • Own whatever concerns come our way
  • Embrace our customers’ cultural differences and customize our services to their needs
  • Treat our colleagues as valued customers
  • Listen to customer feedback and take action
  • Bring pride to the Inova name

Inova employees demonstrate our commitment to service excellence through:

  • Positive attitude – We approach our work in an upbeat and supportive way.
  • Professional appearance – We present ourselves, our facility and our environment in a welcoming way.
  • Respect – We are considerate of everyone.
  • Ethics – We do what is right.
  • Assistance – We help others in any way that we can.
  • Courtesy – We act and respond politely.

Inova's service promise is that we seek every opportunity to meet the unique needs of each person we are privileged to serve – every time, every touch.